Which countries does Your Spanish Corner deliver to?
We send parcels all over the world. In the main page you will find on the right handside a sign called “delivery cost”, in there you will find the countries that we normaly work with. If you are in a different one, do not hesitate to send us an e-mail to email@example.com and we will be delighted to give you all information. If you want to be updated with any promotion or important information follow us in facebook.
How long will it take to receive my parcel?
The transit time is specified in the list below:
- Germany, Austria, Belgium, France, Holland, Italy, Luxemburg, United Kingdom 4-5 laborable days in transit
- Denmark, Hungary, Poland, Czech Republic, 5-6 laborable days in transit
- Bulgary, Slovakia, Slovenia, Estonia, Finland, Greece, Irland, Latvia, Lithuania, Romania, Sweden, 6-7 laborable days in transit
- Bosnia-herzegovina, Croatia, Serbia,, 7-12 laborable days in transit
Note: We will only ship parcels from Monday to Thursday. All orders recieved on Thursday/Friday (we have 2 working days to prepare it) will be placed the following Monday (we do this to avoid that parcels are placed the weekend in the carrier’s warehouse)
Will I get notified about my order status?
When you do an order it will happen the following:
1.- As soon as you finish your shopping you will receive an e-mail showing all orders details. From that moment, we have 2 working days to prepare it. If you have paid with paypal or credit card the process will be like above. In case, that you prefer to pay by bank transfer we will prepare the order once we recieve the transfer.
2.- We will confirm you when the package leave our warehouse and will provide you with a number. If you enter the delivery company page you will be able to check where your package is. If you have a problem, contact us by sending an e-mail to firstname.lastname@example.org
How will you deliver my order?
The delivery company will deliver the package in the address you have introduced in the system.
We'll pack some products in thermally protective polystyrene and frozen ice packs to ensure they stay cool during transit. Our cheeses and meats all have at least some curation and are thus able to be transported in such packaging without going bad. Vacuum sealed products can be transported without such packaging.
Although delivery is often within 4-7 days, if there is a weekend in the middle delivery could take a week, and the products won't last. If you do choose to order refrigerated products, please take into account that we cannot accept responsability for their degradation and we can't refund.
Customers should be sure that they are able to receive delivery of orders containing refrigerated goods on the first attempt. Unfortunately, we cannot accept responsibility for degradation of such products that were unable to be delivered at the first attempt due to the customer being absent. If you are not sure that you will be available to accept delivery, consider contacting us to schedule delivery for a specific day, or preferably, have the goods delivered to your work address. Please note that orders placed on Friday containing refrigerated products will be shipped on Monday.
It is convenient that you are looking after your order once it arrive to your depot, and arrange a quick delivery. All this products are re-usable!.
How does the delivery work?
- Normaly the packages will be delivered in office hours. If the carrier has any problems to find the address you gave us, he will phone you to the number you introduced in our system.
- If there is someone in charge of receiving the package he/she will have to sign the delivery note.
- If there is nobody in the adress you gave us, the delivery company will leave you a note for you to contact them and accord a new date to bring you the parcel.
- If there is again nobody at the address you gave us, then you will have to pick the parcel up from the carrier’s shop.
-In the majority of cases, in order to avoid fraudulent claims, the courier will require a signature on delivery of your order and therefore somebody will need to be in to receive it. You are free to ask us to instruct the courier to leave your package in a location that you believe to be secure, or to choose a non-signature required service, but in this case you assume the risk involved in specifying that a signature is not required and we will not be able to entertain claims for non-delivery.
-After attempting delivery once or twice, the courier will hold your order awaiting instructions from yourself. If you do not contact them within 7 days, the order will be returned to us at our cost. In such case you do not get your money back
We have three different ways to pay:
Should you have any question do not hesitate to contact us.
1.- Credit card, if you prefer to pay by credit card, you will need the credit card number, name of the owner, expire date & CVV (security code that is writen on the back of the credit card)
2.- Pay Pal, if you have a paypal account when you finish the purchase with us you will be redirected to their page.
3.- Bank transfer: your parcel will be sent, as soon as the transfer has arrived.
Is it possible to modify an order?
Once we have began to prepare the order or your parcel has left our warehouse it will be imposible to modify it or get your money back. If you notice inmediately when you have done it, that you have forgotten something, please send us an e-mail to email@example.com we will try to sort it out.
Can I give the parcel back?
As you can imagine, we take every care possible to ensure that your order arrives safely and in one piece. We have developed what we believe to be the best packing techniques and use the most appropriate materials for the job, including strong, double walled boxes and cushioning materials. Unfortunately, the courier is determined to get the better of us and the package just can't withstand the rough treatment it gets on its way to you. If there is any damage, please don't just outright reject the package from the courier. Please accept your order, check it over and then inform us of any damages within 24 hours. We don't require for you to have signed 'damaged' or have rejected the package from the courier. Again, we normally ask for a quick photo and then we'll sort out a solution for you.
Please remember that you have a maximum of 7 days since you have received the parcel.
Will you give me my money back if my order does not get to me within the 4-5 days?
Unfortunately, as we do not make deliveries ourselves, we are reliant on a courier to get your goods to you. Getting a parcel across Europe is not always easy and things can sometimes go wrong. Although we are normally able to achieve a very fast delivery, we cannot guarantee that your order will be with you within a specific timeframe and predicted delivery dates times are estimates only. Although you have the right to cancel should your order miss any deadline you might have, we won't be able to refund the shipping cost and you will have to pay for the goods to be brought back to us before a refund is issued (limited expiry products excluded).
Can I suggest any products?
Yes please, we just love it! tell us what you are looking for and we will try to find it, firstname.lastname@example.org
What do you do with my personal details?
All your personal details information is confidential according to the existing law in Spain. Your Spanish Corner, S.L. follows the Spanish law for privacy according to Ley Orgánica 15/99 from 13/12/1999.