❓ Frequently Asked Questions – Your Spanish Corner
1️⃣ Where do we ship to?
We currently ship to most countries within the European Union 🇪🇺, and we are continuously working on expanding our destinations.
If your country does not appear during checkout, please contact us at info@yourspanishcorner.com and we will be happy to assist you.
💡 We recommend following us on social media or registering on our website to stay updated on new shipping destinations and news.
2️⃣ How long will it take to receive my order?
Delivery times depend on the destination country. Here is an estimated transit time:
- 🇩🇪 Germany, 🇦🇹 Austria, 🇧🇪 Belgium, 🇫🇷 France, 🇳🇱 Netherlands, 🇮🇹 Italy, 🇱🇺 Luxembourg → 4-5 working days
- 🇩🇰 Denmark, 🇭🇺 Hungary, 🇵🇱 Poland, 🇨🇿 Czech Republic → 5-6 working days
- 🇧🇬 Bulgaria, 🇸🇰 Slovakia, 🇸🇮 Slovenia, 🇪🇪 Estonia, 🇫🇮 Finland, 🇬🇷 Greece, 🇮🇪 Ireland, 🇱🇻 Latvia, 🇱🇹 Lithuania, 🇷🇴 Romania, 🇸🇪 Sweden → 6-7 working days
- 🇧🇦 Bosnia and Herzegovina, 🇭🇷 Croatia, 🇷🇸 Serbia → 7-12 working days
⏱️ Please note that delays may occur due to external factors such as weather conditions, strikes, or other logistical issues beyond our control.
📦 Shipments are processed Monday to Friday.
3️⃣ How can I track my order?
Once you place your order, you will receive several email notifications:
- Order confirmation: we start preparing your order immediately.
👉 If you place your order before 12:00, it will most likely be shipped the same day. - Shipping confirmation: once your order leaves our warehouse.
- Tracking number: the following day, you will be able to track your shipment on the carrier’s website.
📩 If you have any questions, feel free to contact us at info@yourspanishcorner.com.
4️⃣ How is the delivery made?
The carrier will deliver your order to the shipping address provided during checkout.
🚚 What you should know:
- Deliveries are usually made during business hours.
- The carrier may call you if they have trouble locating your address.
- This service may vary depending on the country and carrier.
📦 If someone is available:
The recipient will need to sign for the delivery, providing their name and identity document.
🚪 If no one is available:
- A delivery notice will be left to arrange a new delivery.
- After a second failed attempt, the parcel will be taken to a pickup point or the nearest carrier office.
- The carrier will hold the package for a maximum of 1 week.
❄️ Refrigerated products
We use special packaging with polystyrene boxes and cooling gels to maintain proper temperature.
- Some products (vacuum-packed or whole cheeses) can be shipped without refrigeration.
- For longer transit times (4-7 days), we recommend avoiding these products.
If you choose to order them, we cannot guarantee their condition upon arrival due to transport conditions.
5️⃣ Payment methods
You can pay securely using the following methods:
- 💳 Credit/Debit Card: you will be redirected to a secure payment gateway. We do not store your card details.
- 🅿️ PayPal: available with a 2.5% surcharge due to platform fees.
- 📱 Bizum: available in countries or banks where this method is supported. A fast and secure way to pay directly from your mobile.
- 🏦 Bank Transfer: your order will be processed once payment is received, which may delay shipping.
If you have any questions during checkout, we will be happy to assist you.
6️⃣ Can I modify my order?
We prepare orders very quickly.
If you need to make any changes, please contact us as soon as possible at info@yourspanishcorner.com and we will do our best to help.
⚠️ Once the order has left our warehouse, it can no longer be modified or cancelled.
7️⃣ What should I do if my order arrives damaged?
Although we take great care with packaging, incidents during transport may occur.
If you receive a damaged package:
- Do not reject it.
- Take photos of the package and damaged products (inside and outside).
- Send us an email within 24 hours of delivery at info@yourspanishcorner.com.
We will provide you with further instructions as soon as possible.
8️⃣ Can I suggest products?
Absolutely! We love receiving suggestions.
If you miss a specific Spanish product, email us at info@yourspanishcorner.com and we will do our best to add it to our catalogue.
9️⃣ Can I return a product?
Yes, always in accordance with current legislation.
You can find full details in our legal notice: https://yourspanishcorner.com/es/content/2-aviso-legal
🔟 How is my personal data handled?
At Your Spanish Corner, S.L., we treat your data with full confidentiality and in accordance with current data protection regulations.
Your information is used solely to manage your orders, respond to inquiries, and improve your shopping experience.
You can find more details in our Privacy Policy.
🔐 1️⃣1️⃣ Is it safe to pay on your website?
Yes, it is completely safe.
- We use certified and secure payment gateways.
- We do not store banking details.
- Your data is protected against unauthorized access.
⚠️ As a safety measure, never share your payment details via email. We will never ask for them outside the checkout process.
🔚 Do you still have questions?
Feel free to contact us at info@yourspanishcorner.com. We’ll be happy to help 😊